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TERMS & CONDITIONS

TERMS AND CONDITIONS

Effective Date: [Insert Date]

 

1. INTRODUCTION

Welcome to [Clinic Name] ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and online psychotherapy services within Canada. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

 

2. SERVICES

We provide professional psychotherapy services through secure online platforms. Our services are intended for individuals residing in Canada and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including PHIPA (Ontario) and HIA (Alberta).

 

a) Eligibility

  • You must be 18 years or older or have parental/guardian consent to use our services.

  • Services are only available to residents of Canada.

  • We reserve the right to refuse service to anyone at our discretion.

 

b) Online Therapy Disclaimer

  • Online psychotherapy may not be appropriate for all conditions. If you are in crisis, experiencing thoughts of self-harm or suicide, or require immediate psychiatric attention, please call 911 or contact a local emergency service.

 

3. APPOINTMENTS AND CANCELLATIONS

  • Booking: Appointments are scheduled online and require confirmation.

  • Cancellation Policy: You must provide at least 24 hours’ notice for cancellations. Failure to do so may result in a cancellation fee.

  • No-Show Policy: Missing a scheduled session without notice may result in a charge for the full session fee.

  • Rescheduling: Sessions may be rescheduled based on availability.

 

4. FEES AND PAYMENT

  • Fees for psychotherapy services are clearly outlined on our website.

  • Payment is due at the time of booking or as otherwise agreed.

  • We accept payments via [list accepted payment methods, e.g., credit card, e-transfer].

  • Insurance coverage may apply depending on your provider, but you are responsible for payment if insurance does not cover the service.

 

5. USER RESPONSIBILITIES

By using our website and services, you agree to:

  • Provide accurate, complete, and up-to-date information.

  • Use our services for lawful purposes only.

  • Not share or distribute any therapy-related materials without permission.

 

6. PRIVACY AND CONFIDENTIALITY

  • We comply with PIPEDA and other applicable privacy laws to protect your personal information.

  • All online therapy sessions are conducted through secure, encrypted platforms.

  • Confidentiality is maintained except where disclosure is required by law (e.g., imminent harm, child abuse reporting requirements).

  • For more details, please refer to our Privacy Policy.

 

7. USE OF WEBSITE

By accessing our website, you agree to:

  • Not engage in fraudulent, unlawful, or harmful activities.

  • Not attempt to gain unauthorized access to our systems.

  • Not use the website for advertising or spam purposes.

 

8. INTELLECTUAL PROPERTY

  • All content on our website, including text, images, logos, and designs, is the property of [Clinic Name] and is protected by copyright laws.

  • You may not copy, reproduce, or distribute any content without our prior written consent.

 

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites for additional resources. We are not responsible for the content or policies of external websites.

 

10. LIMITATION OF LIABILITY

  • We strive to provide high-quality services but do not guarantee specific outcomes from psychotherapy.

  • We are not liable for any damages, including but not limited to financial losses, personal injury, or psychological harm resulting from the use of our website or services.

 

11. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Any updates will be posted on this page with an updated Effective Date.

 

12. TERMINATION OF SERVICES

We may suspend or terminate access to our services if you:

  • Violate these Terms.

  • Engage in harmful or abusive behavior towards our staff or practitioners.

  • Use the website for fraudulent or unlawful purposes.

 

13. CONTACT INFORMATION

For any questions or concerns regarding these Terms and Conditions, please contact:

[Clinic Name]
[Clinic Address]
[Phone Number]
[Email Address]

By using our website and services, you acknowledge and agree to these Terms and Conditions.

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